Testimonials

There are many things we can say about the high quality of service we provide to our home seller and home buyer clients, but probably none would be as credible as testimonials from some of our recent clients themselves.

So please take a moment to read the following testimonials. We hope they indicate our experience and integrity, as well as make it clear how much we enjoy helping people with their real estate needs.

We would be happy to email you additional testimonials if you are interested.

TESTIMONIALS FOR SERINA & ROY

Dear Serina and Roy,

Thank you so much with all your help in selling our Dad’s home. It was really hard to give up the house we grew up in. You made the process so smooth for us. We never imagined that it would go so well and we really owe it all to you. It was such a pleasure working with you both.

Thanks again,

Christine Sneyer, Kathy Entwistle, and Roe McNicholas

Old Tappan

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Dear Roy & Serina,

Our move wouldn’t have been possible without your tremendous help, guidance and encouragement! We’re so lucky to have such patient Realtors with terrific senses of  humor too!

 

We had the pleasure of having Serina & Roy list a property for our family in Old Tappan. Their knowledge of the local market is nothing short of remarkable. Both Serina & Roy worked with us well above and beyond what might be expected during the course of a “normal” listing. They were undaunted by the many obstacles that were placed in the way of their successfully preparing and showing this property. They took whatever time was necessary, hours on occasion, to accomplish needed tasks in our out of state absence. Even before officially listing the house, Serina quoted a listing price for us that she believed she could sell the house for. To our amazement the house sold for the price she quoted in a very short time frame. During the course of this short listing, we were constantly given progress reports and recommendations for action. Within weeks of listing the property, Serina and Roy sold this home for 18% more than a certified market appraisal reported it was worth. Their accomplishment boasts not only this team’s intimate knowledge of the area, but also its dynamic tenacity and salesmanship. We would never consider listing a property in the area with anyone else. Feel free to call us if you have any questions.

Thanks so much Serina and Roy!

Laurie and Bob Zielenski

Magnolia, Texas

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Dear Roy,

We are very pleased that we had the privilege of working with you during the sale of our home. Your information and practical newsletter prompted us to contact you in November when we decided to sell our home of twenty-four years.

Roy, you provided us with moral support during the entire selling process. You were always positive and represented our best interests. The home-sellers tips for preparing our home for the selling market were very helpful. We were pleased that your aggressive marketing strategy attracted a large volume of prospective buyers. We admire your negotiating skills and technique. Roy, you were always available to answer our concerns, and you conscientiously were at our home for inspections and repairs.

Through the entire process, Roy, you remained a committed mentor, a confidant, and a friend. You are a true professional who is definitely a role model for others in your profession.

Thank you for everything!

Sincerely,

 

Dear Serina,

This is way long overdue, but Marty and I want to thank you for all of your time, effort and dedication. Not only with the sale of our home, but also the long and tedious process of finding us a place to live while our new house is being built (yet another long and tedious process). You truly are one in a million. Hope all is going well with you.

 

Roy and Serina,

We would certainly be remiss if we didn't take a moment to express our appreciation for all your efforts with both buying and selling our home.  You were both professional in every respect and consistently went above and beyond in every detail.  Your marketing approach, customer orientation, attention to detail and communications are second to none providing geniune value to the homeowner.  While it is well recognized that buying and selling a home is one of life's most stressful experiences, having you both in our corner made a meaningful difference.  It's our opinion you represent the Gold Standard of the residential brokerage industry.  Please feel free to use us as a reference for any potential future customers considering your services as we know they won't be disappointed.

Sincerely,

Bob & Debbie Vaiden

Old Tappan

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Hi Roy,

Selling and Buying, everything went well.  I am very happy with what you and Serina have done for me and my family.  My first impression about you was right.  Thank you again.

Best Regards,

Sang Yi

Park Ridge

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Dear Serina and Roy,

I want to express by thanks to you for the professional way in which you handled the selling of my house.  You sold it in two weeks after I put it on the market.  Your presentation of the property and brochures you displayed helped in a big way.  Another nicety was the flowers at the beginning and the basket of goodies after the sale was completed.

Thanks again and much success in the future.

Sincerely,

Yancey E. Zorn

Northvale

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Dear Serina and Roy,

It still seems hard to imagine that our relationship began over a year ago with my phone call to you concerning a property you were the listing agents for.  I was impressed by your efforts to not just "keep in touch" but to provide updated, targeted property information and periodic courtesy calls which were both informative and professional.  I felt very comfortable using you as my realtors for the Bergen County area.  I'm pleased to say that my initial impressions proved to be correct.

This move to New Jersey constitutes my fifth real estate transaction, and I can say without reservation that this has been the best relationship and experience I have had with a realtor yet.  Your continued professionalism, enthusiasm and knowledge of the real estate market -- and Bergen County in particular -- gave me confidence in making informed decisions on prices, communities and other important factors in my home buying endeavor.  In particular, I appreciated your responsiveness in returning calls, obtaining information on my behalf and willingness to show me numerous properties at my convenience, despite your busy schedules with other clients.  These things may sound routine, but as a homebuyer also with a busy work schedule, they did not go unnoticed.

At the end of the day, I believe the true measure of a successful realtor-client relationship occurs when the client finds the perfect home, at a fair price, and on reasonable terms.  In my case, this happened -- and I thank you again for it.

Shawn P.

Ridgewood

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Dear Serina,

 I am finally able to sit down and pen a long overdue "thank you" to both you and Roy for everything you did to make our move work.

Your professionalism, patience and friendship during my long and varied search for the right place in Old Tappan are noted with great appreciation and gratitude.  Mark and I have worked with many an agent over the years.  We only wish they could have been half the professional, fair and objective agent you are.  It would have spared us so much stress!

It is worth noting that Roy, although he joined you later in our relationship, was a pleasure to work with as well.  Not surprisingly your partnering with him makes perfect sense.  He is a consummate professional and handled everything that came his way as you would.  The two of you are perfect team!  You convey a reputation for the company of talent, expertise and excellence!

Finally, thank you for the welcome basket of gourmet wines and treats.  Perfect!

Sincerely,

Nicole Gray

Old Tappan

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Dear Serina,

We just wanted to write you a note of thanks for helping us sell our home. Our past experience with realtors left us wary (to say the least!) But your calm professionalism, real estate knowledge and your reassuring availability to answer questions, was greatly appreciated through this time of stress!

So thanks again to you, Hank and the rest of the Era Nalbandian “family”.

Sincerely,

 

Hi Roy,

We just wanted to thank you for all you did for us. You were more helpful and informative than our lawyer and certainly more accessible. Thanks so very much for your kindness and help. You patiently answered all the questions that arose and we really appreciate it.

If ever you need any referrals, feel free to call because we definitely would be very happy to do so.

Thanks again for being so nice!                                                                                                    

Joe & Marge Savignano

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Serina was an excellent sales associate. We had worked with several people in the past, but they were not as trust worthy and dedicated as Serina was. She was very proactive with regard to the sale of our property with open houses and negotiations.

Our over all experience with ERA Nalbandian was an excellent one.

Dr. & Mrs. Rhee

Old Tappan

 

 

This is our second transaction with Serina Lancia. She is very knowledgeable and professional. She was always willing to work around our schedules to not only show our house but to show us potential new homes. We would highly recommend Serina and would certainly use her services if we ever decide to sell or purchase again.

Kelly & Steven Sherman

 

Serina was wonderful. We would use her again and recommend her and her office to others.

Joanne & Len Telesca

 

Serina is awesome. She gets involved in all aspects of the house hunt and does her best to get every deal made.

Kelly & John Shahdanian

Ridgewood

 

 

Dear Serina,

It has been an absolute pleasure working with you towards finding the Lake View home. I look forward to catching up with you, as we are able to settle in.

We will also keep touch with you regarding progress on a potential move for my aunt.

Thanks again!

Regards

Rosemarie Loffredo

 

Dear Serina,

We really appreciated all the work you did in successfully marketing our home. You were the right person for a challenging job and a learning experience for us. We are really glad we chose you and your company for the professional way every thing was handled. Thank you again!

Your Truly,

Margret & Victor Karpin

Norwood

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Dear Serina,

Steve and I want to thank you so very much for all the time and effort that you put into finding us a “new home”. We’re thankful that you didn’t give up on us. We were always comfortable with you and never felt pressured. We also know that it was you and you alone who really put the deal together! We love our new home and thank you for the “super “ basket. We all enjoyed it! Hope to see you soon!

Fondly,

Patti Beringer

Old Tappan

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Roy Giordano was great at helping us buy our first home together. He took the time to talk to my husband Larry and I on the phone about all the facets of what would be best for us when we started looking. After many hours of dedication to our needs we found the house we were looking for. The house we found had everything we needed, and he worked extra hard to help us get what we wanted. When we were looking for our house, his new partner Serina Lancia would also come with him. The combination of the two made such a wonderful team. It really made buying our home so much easier. It was a real blessing to have a woman’s opinion too. With the two of them around we always had someone to talk to and help us whenever the need came. Their expertise and honesty was very reassuring. It almost made home buying relaxing!  I personally was impressed with their straightforward approach, patience, and the many extra hours they gave us to help us close on the house we would have when we got married.

 

Serina & Roy,

We wanted to thank you for helping us with the sale of our home. Your professionalism and dedication made this a great experience. We will recommend you to anyone looking for outstanding service. You're a great team!

Regards,

Ileana & Marty Flics

Old Tappan

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Dear Serina & Roy,

Thank you so much for going above and beyondin selling 413 Semino Road in Northvale. I really appreciate you both for looking out for my Mother, Yancey Zorn. Enjoy a dinner at Charlie Browns on behalf of my husband and myself.

Pam Garcia

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Serina & Roy,

Words cannot express how grateful we are to you both for your hard work, dedication, and knowledge regarding the purchase of our "Dream Home". It seemed like an uphill battle, but your unwavering dedication, support , and know how made it happen. You not only helped us find the perfect home but you both became very close friends, and we feel privileged to have worked with you. Your services are unsurpassed in every respect, you are both true professionals and you serve your profession well. We would highly recommend you to all our friends and family.

Thank you again,

John & Gina Akos